IMPROVING THE USER EXPERIENCE IN USA LIBRARIES

 

THE OPPORTUNITY

Libraries that are interested in improving and evaluating their user experience lack the tools or methods to do so.

How might we identify and evaluate the effectiveness of methods to provide libraries with the tools to reshape their user experience?

THE INTERVENTION

Library User Experience Toolkit allows librarians to see how users act within the ecosystem. Those tools help users that are not familiar with the design process to understand, map and describe positive and negative experiences from the users' perspective and unmet needs.


Working in progress

The research approach and methods used

Our research approach was qualitative. Secondary research help us to understand that library system serves the student body through four distinct units that include three librarian-led facilities with structured collection, circulation and service practices, and one non-staffed, self-service library with an unstructured orientation for collection, circulation and services.

Observations, conversations, interviews, cultural probes, focus-groups, and workshops provided to our team a good understand of the challenges from different stakeholders perspectives.

Some key learnings

- The culture of inquiry and action that infuses design thinking is an essential part of the variety of human traditions of being in the world–of "human being."

- Amazon and their business format changed the game. Entities who work with the book industry need to create adaptive systems to keep up relevant. 

My specific role on the project

It was a project where roles changed accord with the projects necessities. Nonetheless, I played a researcher/strategist role transforming complex data into insights and insights into opportunities. In parallel, I worked with the graphic design team developing the content of the Library User Experience Design Toolkit.

The impact of your research findings on design  | business strategies

The first live prototype was used by SCAD-Jen Library-Savannah. IMLS (Institute of Museum and Library Services) provide to them a grand for their effective approach. 



DEFINING INSIGHTS

Insights, opportunities, and WHW.

TARGET AUDIENCE

Personas
Framework

DEVELOPING IDEAS

Concept1
Concept2

MAIN SERVICE OFFERING

Value Proposition
Toolkit

"If you don’t talk to your customers, how will you know how to talk to your customers?"

                                -Will Evans